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TLS Connectivity Changes

Potentially the most high-risk impact of not upgrading TLS to v1.1 or higher is to Blackbaud Payment Services™, which includes Blackbaud Payment Service, Blackbaud Merchant Services™, Blackbaud Secure Payments, and Blackbaud MobilePay™.

  • Donors will be unable to make online donations; impacts both hosted and on-premise customers
  • Customers will be unable to process online donations; impacts both hosted and on-premise customers

Blackbaud hosted solutions impacting both hosted and on-premise customers; customers can include third-party partners and vendors of Blackbaud.

  • Customers and donors will be unable to connect to hosted solutions and services including but not limited to:
    • Payment services as described above
    • Hosted applications
      • Customers cannot access the applications we host on their behalf
      • Donors, patrons, parents, students, etc. cannot access customer websites hosted on the customer’s behalf. For example, donor pages, store fronts, community websites, and online registration pages
    • Email services
    • Analytic services, for example:
      • MatchFinder®
      • Prospect Research
      • Data Health Scorecards
    • FTPS services
      • Used to store hosted customer documents and reports
      • Used to drop off and return flat files for analytics processing.
    • Connector Services, for example:
      • Raiser’s Edge™/Sphere® connector; where Raiser’s Edge is on-premise and Sphere is hosted.
      • Raiser’s Edge/Luminate Online™; where Raiser’s Edge is on-premise and Luminate Online is hosted.
      • Raiser’s Edge/Blackbaud NetCommunity™; where Raiser’s Edge is on-premise and BBNC is hosted.
      • Mobile Event management apps.
    • Blackbaud web services driving Raiser’s Edge Mobile Event Management
    • Mobile service for the Raiser’s Edge driving RE:Mobile.
    • Any number of customizations with terminating endpoints to Blackbaud hosted web services; there are many unknowns in this area due to the nature of how our APIs can be used to create customizations
      • Blackbaud-built customizations; not always cataloged
      • Customer-built customizations; not cataloged
      • Third-party-built customizations; not always cataloged, some may be cataloged if Blackbaud has a relationship with the third party.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

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