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Customer Stories

Read recent client testimonials

3/2/15 – University of North Carolina School of the Arts

"Tara was great at incorporating the input and questions from the class into her teaching. She seemed exceptionally knowledgeable on the subject and great at communicating her points thoroughly in an easy-to-understand manner. I know of many colleagues who would greatly benefit from this training." - Matthew Horvat, Office of Advancement, University of North Carolina School of the Arts

11/20/14 – Rosary High School (46351)

" I am very happy with the unlimited training we receive with Blackbaud Learn. We would be lost without it!" - Wendy Faust, Executive Director of Advancement, Rosary High School (46351)

8/10/14 – Assistance League of Huntington Beach (47656)

"You have an excellent instructor in Noor. She has wonderful diction and teaches in a very precise way. She comes on line 20 minutes before the class starts to make sure we've all printed out our Participant Guide and refers to the pages as she moves thru the class. She is very flexible and keeps her eye on the chatting/sharing with us all. Throughout the class she asks for feedback with icons to make sure we understood. I always take notes and feel like I've really learned the how tos of the subject she covered. " - Diane Glocksen, Site Administrator, Assistance League of Huntington Beach (47656)

7/18/14 – TROSA, Inc.

"I found our trainer, Molly Spence, to be the best trainer I have ever had the pleasure to work with. She was clear, patient, thorough, and responsive to our questions and pace. I rarely give such high marks for training since I think you need to know how to improve; however, this training exceeded my expectations in every way. From the first contact, to when we had to change dates, to the actual training, the experience was stellar. In particular, Molly made what could have been a very dry subject interesting and it is obvious that she not only understands from a data standpoint, but her experience as a fundraiser was very helpful in putting the data into perspective in 'real life.' Kudos to Molly for the great job and also to Blackbaud for having such outstanding talent and process." - Teresa M. Wolf, Director of Development, TROSA, Inc.

6/17/14 – The Shipley School

"Stephanie, THANK YOU! Thank you for your time, your unfading energy, your positivity, thoughtfulness and diligence. Thank you for your flexibility in both timing and training topics. Thank you for being both patient and strong enough to deal with the toughest critics and the snarkiest snarks. Most importantly, thank you for your knowledge and ability to explain a concept in a way that users understand and will retain. On behalf of everyone you taught – thank you!" - Rachel Welsh, Director of Data Operations and Webmaster, The Shipley School

6/4/14 – River Oaks Baptist School

"I am in class with Naomi right now. I finished the part 1 section yesterday, and I will take the part 2 section until Friday.

"I have no doubt that you hear this all the time, but please let me reiterate that Naomi is AMAZING! She is a gifted instructor who has made the session so incredibly useful. I walked in knowing absolutely NOTHING about RE, and now I feel like a "pro in training." Her delightful personality, playful sense of humor, and consistently high energy level are unparalleled. She is an absolute gem for you all, and whatever you are paying her, you should double it! :)

"Naomi is the perfect 'face' of Blackbaud, and if everyone here is like her, I will never hesitate to reach out to you all for help or support." - Jerrod Bain, Financial Manager, Development Office, River Oaks Baptist School

5/16/14 – Children’s Cancer Association

"I wanted to drop a quick note to say how great Noor is as a Blackbaud Trainer. My organization is in the middle of a conversion and we are using up our Learn Subscription and have been doing several trainings. Noor has been my instructor many times and she is by far the best.

"She is very thorough and answers everyone’s question to completion. She always makes sure to engage everyone in a pleasant way. She goes into details and gives a great overall picture that goes above and beyond, while still keeping us within the time frame. I cannot give her enough positive affirmation! She really is an extraordinary instructor and I would recommend her every time! - Amanda Winkelman, Database Support, Children’s Cancer Associationn

4/9/14 – St. Helena Hospital Foundation

"As you know, our organization has never benefitted from formal training before last year. Thank you for helping us to realize the value of training with a learning subscription. Learn Everything has made a profound difference in 2013 for all our staff. New and long-time staff alike have benefited from the courses you offer. You asked for an analysis, and we were curious too. In 2013 we have taken over 50 classes which (if purchased individually) would have cost almost three times the flat rate subscription fee. We are still taking even more classes. Are we your new record?" - Heather MacKenzie, Development Analyst, St. Helena Hospital Foundation

3/31/14 – National Gallery of Canada Foundation

"I am writing to you today to tell you how happy our group here at the National Gallery of Canada & NGC Foundation was with the training given to us by Noor Alibhai last Thursday and Friday. Noor was very flexible and adaptable to our various needs; her explanations were clear and concise; and it is evident that she possesses thorough knowledge of Raiser’s Edge and other Blackbaud software/services. Following her recommendation, we are very much inclined to joining the Blackbaud Learn More online. Also, we look forward to being in touch with Noor for further training, as required." - Marie-Claude Mongeon, Executive Assistant, National Gallery of Canada Foundation

3/20/14 – Edmundite Missions

"On behalf of Edmundite Missions (Latoya, Russell, and myself), I wanted to thank Ms. Kimberly Johns for such a great experience in last week’s RE Essentials 1 and 2 at Blackbaud University in Charleston. You are by far one of the best software instructors I have ever encountered in a technology class. We have been stressed about learning a new system like RE and that stress is now gone. We feel Blackbaud is our partner and know that you are committed to our success." - Joseph E. O'Quinn III, Assistant Director of Mission Advancement/Manager of Strategic Initiatives, Edmundite Missions

3/12/14 – Norfolk State University

"On behalf of Norfolk State University’s Division of University Advancement, I wanted you to know that Ms. Susan Ross did a superb job with our Raiser’s Edge On-Site Training February 25-28, 2014. Her presentation was very organized and well received by the entire division. She thoroughly explained the system in a very user friendly manner and maintained a high energy level coupled with enthusiasm. Ms. Ross also provided useful tips to help our team stay on track to meet its strategic goals. The training was definitely worth our time and investment. The team is excited and eager to put what we learned from the training into practice. We look forward to working with Ms. Ross again in the near future." - Deborah C. Fontaine, Ph.D, Norfolk State University

2/6/14 – Martha Jefferson Hospital Foundation

"Thanks! I completed a report ahead of time that was due - thanks to this class." - Angela Herstek-Zongilla, Martha Jefferson Hospital Foundation

2/5/14 – Academy of Motion Picture Arts and Sciences

"I’m writing to let you know what a wonderful experience I had last week with Tanyika Jordan in my Raiser’s Edge Essentials course in Los Angeles. She is a fantastic teacher – clear and thorough in her coverage of the topics. She always welcomed questions and made sure we understood the materials and content before moving forward. It was a pleasure to take the course. I’m so glad I returned for Part 2. I now feel much more confident in using the more advanced modules and functions of our database." - Chris Roginski, Academy of Motion Picture Arts and Sciences

11/05/13 – St. Patrick's Episcopal Day School

"Now that I am back from my intense training on FE, I wanted to drop a line and let you know something you already know - what a fantastic job Kim Johns did training us. She was a great trainer in that:

• She has the accounting background and understands it
• Having experience as a teacher, she was able to TEACH it
• She knows her product and knows it WELL.
• And she was pleasant to be with.

Just had to let you know about my experience. And also to ask - how can I get a Blackbaud Rocks! T-shirt?" - Lacey Clark, Controller, St. Patrick's Episcopal Day School

9/16/13 – Alive Hospice

"Tara Young did a fabulous job! For 3 days she enlightened 5 of us who were new to Raiser’s Edge on what currently existed, how to make it stronger and how to make it sing! She was encouraging, willing to meet us where we were in our knowledge of and use of the database, and identified options we didn’t realize existed. Thank you so much for sharing Tara and her expertise with Alive Hospice." - Sally Smallwood, VP for Community Development

8/25/13 – The John Cooper School

"Dear Tanyika, I just wanted to thank you for your excellent job of training here at John Cooper this summer. I have heard nothing but good things from everyone you taught. Your kindness and patience was much appreciated. I also appreciated your willingness to be flexible in what and whom you taught. You allowed Cooper to get the maximum benefit from your wealth of knowledge. I know I speak for everyone when I say...Thank you!" - Steven G. Sandifer Division of Technology (Data Support)

8/13/13 – Boston Redevelopment Authority

"Chelsea DeRoche is an outstanding trainer who possesses a thorough understanding of FE, is a great problem solver with superior teaching skills, patience & such poise in all situations. She goes above and beyond what is required of her by working late when in the midst of a problem, helping us troubleshoot a custom Crystal report that was creating a log jam in AP, sending follow up e-mails on issues she encountered during her time here, in other words she does what needs to be done to make certain we the customers are getting the most out of FE. She's the best!" - Rita Lombardi at Boston Redevelopment Authority

7/30/13 – Kosair Charities

"Please forgive me for sending this to you so late, but I wanted to say thank you for sending Logan Travis to Kosair Charities for our onsite training. Logan did a fantastic job. We really felt like Logan was part of our staff. Logan was extremely knowledgeable of how Raiser’s Edge worked and he really worked with our staff. He took questions home at night and came back with answers the next day or he would stay late to help us work out problems. He kept our attention during all of the training sessions and would adjust training at the last minute if we needed to extend a chapter. His assistance was not just confined to the training week. He sent us recommendations on how to clean up our system and he continues to be our resource for questions. Blackbaud is very lucky to have Logan Travis on staff. Please pass this on to Logan’s supervisors. He is awesome! " - Karen Gile at Kosair Charities

7/9/2013 – Bon Secours Richmond Health Care Foundation

“Just wanted to brag I imported 117,000 records into our database and it was a breeze! There were only 12 exceptions (files were missing). Thanks to your teaching efforts in D.C. at the beginning of May, this was very easy to do.” - Mark C. Guncheon, Database Coordinator Bon Secours Richmond Health Care Foundation

Read customer case studies

See what our customers have to say...

Kentucky Science & Technology Corporation

“Blackbaud Learn has not only taught me about the software, but the knowledge I gained has allowed me and my staff to streamline and simplify our processes on a daily basis … This alone has saved me several hours of work per month!” - Mitch Creager Kentucky Science & Technology Corporation

School of Sisters of Notre Dame

"Blackbaud Learn is a fantastic tool for any and all product customers. Keeping your staff well educated keeps your software running the most efficient. With the three current pricing levels, any size organization should be able to find a fit that works for them." - M Diane Maidl, School of Sisters of Notre Dame


Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

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