Billing FAQs
Invoices/Billing/Payments
- How do I read my Blackbaud invoice?
- How can I have state taxes removed from my Blackbaud invoice?
- How do I make a payment to Blackbaud?
- What is a Gateway Interconnect Fee?
- Why doesn’t my invoice match my Sales Contract?
- What are Blackbaud’s default payment terms and consequences for non-payment?
- How do I make a ACH or EFT (electronic funds transfer) payment for an open Blackbaud invoice?
- How are Professional Services billed?
- What does Support hold mean?
- How can I get a statement of my organization’s account and billing history from Blackbaud?
- How do I apply an open credit to my Blackbaud account?
Renewals/Maintenance
- What’s the difference between a Renewal Reminder and a Renewal Invoice?
- How do I consolidate my Blackbaud renewals to one invoice?
Documentation/Forms
How to Contact us
Renewals/Maintenance
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From the Billing Overview page, click the Renewals tile.
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Please see this Knowledgebase article for info.
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Please see this Knowledgebase article for info.
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- Is there a price increase at time of renewal? Renewal fees or Subscription pricing for renewal terms are subject to an annual adjustment. It is a common business practice across the SaaS industry and for many consumer and industrial organizations to increase subscription costs to adjust for changes in raw materials costs, supplier technology and services costs, or inflation. It also helps support investment in areas that provide customer value, including R&D roadmaps, product development, customer success, and technology infrastructure.
- Our standard 3-year renewal term offers the lowest annual increase.
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It is a monthly fee, invoiced annually, applicable to customers using Blackbaud payment-enabled solutions. It supports Blackbaud’s investment in building, maintaining, and supporting secure, compliant, reliable online payment-enabled solutions. To learn more, visit our payment enablement fee FAQs here.