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Blackbaud Direct Marketing for CRM

Blackbaud Direct Marketing for CRM how-to documentation includes the help file in the program, user guides, a new features video, and more!

Blackbaud Direct Marketing Help

Did you know the answers to your software questions are right at your fingertips? While you work in the software, press F1 on your keyboard to open an extensive help file. Type keywords in the help file’s search field to find specific information about a process or function.

Blackbaud Direct Marketing for CRM User Guides

Getting Started

Before you use Blackbaud Direct Marketing we recommend you review the tools and features that appear throughout the program. We also encourage you to familiarize yourself with the new features information.

Blackbaud Direct Marketing New Features and Enhancements


These guides teach you about all the important features of marketing efforts in Blackbaud Direct Marketing for Blackbaud Enterprise CRM.

Marketing Efforts

Marketing Planner


The integration guide helps you integrate Blackbaud Direct Marketing with Blackbaud Internet Solutions.

Blackbaud Internet Solutions Integration

New Features for Previous Versions of Blackbaud Direct Marketing

Blackbaud Direct Marketing 3.0

Blackbaud Direct Marketing 2.94

Blackbaud Direct Marketing 2.93

Blackbaud Direct Marketing 2.91

Blackbaud Direct Marketing 2.7

Blackbaud Direct Marketing 2.6

Blackbaud Direct Marketing 2.5

eReader Help: Do you want to learn the best way to view our PDFs on your favorite eReader? This simple set of beginner instructions lays out quick steps for viewing our user guides on Nooks, iPads, and Kindles.


Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

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