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How-to Documentation

Have questions or need to quickly get up to speed? Check out these help files, guides, videos, walkthroughs, and other assistance for step-by-step instructions and detailed information for all your Blackbaud software.

System Documentation

» Blackbaud Email Delivery - Overview, FAQs, and Best Practices

Product Documentation

Select a product for the latest how-to documentation including user guides, help resources, and more!

» Altru


» Blackbaud CRM

» Blackbaud Direct Marketing for CRM

» Blackbaud Direct Marketing for Raiser's Edge

» Blackbaud Hosting Services

» Blackbaud Internet Solutions

» Blackbaud Merchant and Payment Services

» Blackbaud NetCommunity for Foundations

» Blackbaud NetCommunity for Raiser's Edge

» Blackbaud NetCommunity Spark

» Blackbaud Student Information System

» Education Solutions

» eTapestry

» Everydayhero

» Financial Edge

» Financial Edge NXT

» Infinity SDK Resources

» K-12


» Luminate Beta

» Luminate CRM

» Luminate Online

» Employee Giving and Employee Volunteering (formerly AngelPoints)

» DonorCentral Classic

» DonorCentral


» GIFTS and GIFTS Alta

» Grantmaking (formerly GIFTS Online)

» Online Express

» Raiser's Edge Enterprise

» Raiser's Edge 7

» Raiser's Edge NXT

» Raiser's Edge/Luminate Online Integration

» ResearchPoint



» Sphere

» Team Approach


Historical Products

» Accounting for Nonprofits

» Admissions and Registrar's Office 6

» AuctionMaestro Pro

» Blackbaud Social

» FundWare

» GiftMaker Pro

» The Information Edge

» The Raiser's Edge 6

» The Researcher's Edge

» United Way CMS



Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

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