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Customer Support and Customer Success

Be there when it matters.

At Blackbaud, we believe each of us can make a difference in the success of our customers—the people working day in and day out to change the world.

Our Customer Support Team communicates with our customers by phone, email, and chat. We troubleshoot, research, and test complex scenarios within the software to deliver solutions. With that same customer-focused mindset, the Customer Success Team takes our best ideas, innovations, and capabilities straight to our customers to help them reach their goals.

We’re a tight-knit group here, so we work in a supportive atmosphere and take every opportunity we can to recharge together at team events. That way, we can play just as hard as we work.

Hear from some of our team members:

Other Customer Support and Success stories:

Search for open Customer Support and Customer Success jobs.


Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada and the United Kingdom. For more information, visit

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